Dealer's car trip to another service centre ends in crash; customer wins Rs 4.25 lakh

A customer alleged that his Renault Duster was driven without his consent and subsequently met with an accident. The car dealer's defense indicated the vehicle was taken for servicing from Kharagpur to Haldia when the incident occurred. The commission found the dealer responsible for not ensuring reasonable care and unauthorized use of the vehicle. The insurer rejected the claim citing a delay, but the commission deemed this arbitrary and inadequate.