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TRAI mandates AI-led complaint centres, 16-hour human support

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TRAI mandates AI-led complaint centres, 16-hour human support

Hindustan Times – India

Published 3 Nov 2026, 01:12 IST · Updated 3 Nov 2026, 1:50 AM IST

TRAI mandates AI-led complaint centres, 16-hour human supportPhoto · Hindustan Times – India

TRAI mandates 24/7 AI-enabled complaint centres, human support for 16 hours daily, faster appeals and penalties up to ₹20 lakh for mishandled cases.

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Hindustan Times – India

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