Mumbai man loses car keys in ₹330 Ola ride, driver returns them for free

A consumer complaint was filed by Hardik Shah against Ola over forgotten car keys left in a cab. After several attempts to contact the driver, the keys were returned without charge on June 19. The commission found no evidence of deficiency in service or unfair trade practices by Ola. Dissatisfaction with generic email responses does not constitute grounds for complaint dismissal.