Lost Rs 38k to fraud in 2019, Bank of Baroda told to refund and pay Rs 15k compensation

West Delhi consumer commission found Bank of Baroda guilty of deficiency in service for unauthorized transactions. The commission specified that the bank did not provide necessary evidence to establish customer responsibility. Arun Kumar reported four unauthorized withdrawals totaling Rs 38,649 from his bank account in July 2019. The bank was directed to refund this amount along with additional compensation within 30 days.